Terms and Conditions
Man with Van Highgate Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Highgate provides man and van, removal, and associated transport services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual or business that makes a booking or on whose behalf a booking is made.
Services means any man and van, home or office removal, collection and delivery, packing, loading, unloading, or related services provided by Man with Van Highgate.
Vehicle means any van or other vehicle used by us in the performance of the Services.
Goods means the items, belongings, furniture, equipment, or other property that we are asked to move, transport, or otherwise handle.
Contract means the agreement between the Client and Man with Van Highgate, consisting of these Terms and Conditions and the confirmed booking details.
2. Scope of Services
Man with Van Highgate provides man and van and removal services for domestic and commercial clients. Services may include loading, transport, unloading, and, where specifically agreed, packing, furniture assembly, and similar ancillary tasks.
The Services will be supplied as described in the booking confirmation. Any additional work requested on the day of the move will be subject to availability and may result in extra charges. We reserve the right to decline any work that is unsafe, unlawful, or beyond the agreed scope of the Contract.
3. Booking Process
All bookings must be made in advance. Bookings can be requested by providing us with details of the collection and delivery addresses, access conditions, preferred dates and times, the nature and approximate volume or list of Goods, and any special requirements.
A booking is only confirmed when we have accepted your request and you have received our confirmation, which may be given verbally or in writing. We may ask for additional information about the Goods, property access, parking, and any time restrictions before confirming the booking.
The Client is responsible for ensuring that all details provided during the booking process are accurate and complete. If you provide incorrect or incomplete information, we may amend the price, adjust the Services, or, in some cases, cancel the booking.
We reserve the right to refuse any booking at our discretion, including where the work requested is not suitable for our Vehicles or staff, or where we reasonably believe the work cannot be carried out safely or lawfully.
4. Estimates and Pricing
Prices may be provided as hourly rates, fixed fees, or a combination of both, depending on the nature of the move. Any estimate given before inspection of the Goods or the premises is provided in good faith, based on the information supplied by the Client, and is not binding if that information proves inaccurate or incomplete.
We may revise the price if:
There are additional Goods or services not originally disclosed.
Access at either property is significantly more difficult than described, for example due to long carries, stairs, narrow doorways, or restricted parking.
The move is delayed by circumstances beyond our reasonable control, including waiting for keys, traffic incidents, or restrictions imposed by third parties.
The move takes longer than the time estimated because of factors outside our control, such as the Client not being ready, Goods not packed, or additional dismantling and reassembly required.
All charges will be explained to the Client before or at the time of booking, and any change in price will be notified as soon as reasonably possible.
5. Payments
Unless otherwise agreed, payment is due on completion of the Services on the day of the move. For larger jobs, longer distance removals, or where specified, a deposit or advance payment may be required to secure the booking.
We may request full or part payment before commencement of the Services. If the Client fails to make any required prepayment or deposit by the stated deadline, we may cancel or suspend the booking without liability.
Payment must be made using a method accepted by us at the time of service. The Client is responsible for ensuring that sufficient funds are available. If payment is not received when due, we may charge reasonable administrative costs and interest in accordance with applicable law.
6. Cancellations, Amendments and Delays
The Client may cancel or amend a booking by giving us notice as early as possible. Any cancellation or change is not effective until acknowledged by us.
If the Client cancels within a reasonable period before the scheduled start time, we will usually not charge a fee. However, for cancellations at short notice, we reserve the right to apply the following charges:
Cancellation less than 48 hours before the scheduled start time may incur a fee of up to 50 percent of the estimated job cost.
Cancellation on the day of the move or failure to be present at the agreed time may incur a fee of up to 100 percent of the estimated job cost.
If the Client requests changes to the date, time, or scope of Services, we will try to accommodate them but cannot guarantee availability. Changes may result in revised pricing.
We are not liable for any losses arising from cancellation or delay caused by events outside our reasonable control, including severe weather, accidents, road closures, breakdowns, or other force majeure events. In such cases, we will seek to reschedule or complete the move as soon as reasonably practicable.
7. Client Responsibilities
The Client is responsible for:
Ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been specifically agreed.
Obtaining all necessary permissions, permits, and parking arrangements at both collection and delivery addresses.
Ensuring that the premises are accessible and safe for our staff and Vehicle, including the removal of any hazards and the protection of floors and fixtures where necessary.
Correctly labelling any fragile or high value items and providing clear instructions in writing for any items that require special handling.
Being present, or ensuring that an authorised representative is present, at the agreed times to supervise loading and unloading and to sign any job sheets or documentation.
The Client must not request or allow our staff to carry out any work that is unsafe, unlawful, or outside their level of expertise. We may refuse to carry or handle any items that we reasonably consider dangerous, illegal, excessively heavy, or unsuitable for transport.
8. Items Not Accepted and Special Goods
Unless specifically agreed in advance and in writing, we do not accept for transport:
Perishable goods or items requiring controlled temperatures.
Cash, jewellery, precious metals, watches, or high value personal items.
Important documents including passports, legal deeds, securities, or similar items.
Hazardous, explosive, flammable, or corrosive substances, including gas cylinders, fuels, paints, chemicals, and batteries that are not safe for normal transport.
Livestock, pets, or living plants.
If such items are included without our knowledge, they are carried entirely at the Client's risk and may be refused, removed, or disposed of if they pose a risk to safety or breach any regulations.
9. Waste and Disposal Regulations
Man with Van Highgate is not a general waste disposal service. We do not remove household rubbish, hazardous waste, or construction debris unless this has been specifically agreed and complies with all relevant waste regulations.
The Client is responsible for declaring any items intended for disposal. Where we agree to remove items for disposal or recycling, such work will be carried out in accordance with applicable waste legislation. Additional charges may apply for disposal, tipping, or recycling services.
We will not collect or transport any waste that is unlawful to handle, that requires specialist licensing, or that could create a health or environmental hazard. If undisclosed waste or prohibited materials are discovered, we may refuse to carry them and may charge a fee for any time or costs incurred as a result.
10. Loading, Transport and Delivery
We will take reasonable care in loading, securing, transporting, and unloading the Goods. The route and method of transport will be at our discretion unless specifically agreed with the Client in advance.
Delivery times are estimates only and cannot be guaranteed. We are not liable for losses resulting from delays, missed appointments, or time specific commitments unless we have expressly agreed in writing to a guaranteed delivery time and a specific remedy for failure.
If, for reasons beyond our control, we are unable to deliver the Goods to the agreed address, we may return them to the collection point or take them to a suitable alternative location for temporary storage. Any additional costs arising, including storage and redelivery, may be charged to the Client.
11. Liability and Limitations
We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to Goods or property is subject to the following limitations.
We are not liable for loss or damage arising from:
Inadequate or improper packing by the Client where we did not provide the packing service.
Normal wear and tear, scratching, scuffing, or deterioration caused by the move, particularly to furniture with existing weaknesses, poorly assembled items, or flat pack furniture not designed to be moved when assembled.
Damage to items made from particle board, veneered or laminated surfaces, or similar materials that are inherently fragile.
Electrical, electronic, or mechanical items that fail or malfunction without visible external damage.
Loss or damage resulting from circumstances beyond our reasonable control, including accidents, theft, fire, or weather events that could not reasonably have been anticipated or prevented.
We are not responsible for any indirect or consequential loss, including loss of profits, loss of income, or loss of enjoyment, arising from the performance or non performance of the Services.
Our total liability for loss of or damage to Goods, whether caused by negligence or otherwise, will not exceed a reasonable value having regard to the nature of the Goods and the price paid for the Services, unless a higher limit has been expressly agreed in writing before the move.
12. Claims and Time Limits
The Client must inspect the Goods and the premises as soon as reasonably possible after completion of the Services. Any apparent loss or damage must be reported to us without delay.
All claims for loss or damage must be made in writing within seven days of completion of the Services, providing full details of the incident and evidence of loss or damage where available. We may inspect the Goods and any alleged damage before accepting or rejecting a claim.
If the Client fails to notify us within the stated time limit, we may decline to consider the claim, unless the Client can show that it was not reasonably possible to notify us earlier.
13. Insurance
We maintain insurance appropriate for the provision of man and van and removal services, subject to policy terms, conditions, and exclusions. This does not replace the need for the Client to arrange their own contents or transit insurance where higher levels of cover or specific protection are required.
If the Client wishes to arrange additional insurance cover for the move, this is the responsibility of the Client and should be organised in advance of the move date.
14. Access, Parking and Property Damage
The Client must ensure adequate parking is available for our Vehicle at both the collection and delivery locations. Any parking charges, permits, or fines resulting from insufficient or restricted parking arrangements may be charged to the Client where they arise from circumstances within the Client's control.
While reasonable care will be taken, we are not liable for damage to driveways, pavements, gardens, or other surfaces where the Client has requested or permitted the Vehicle to park, load, or unload in areas not suitable for such use.
15. Health and Safety
We reserve the right to suspend or terminate the Services if, in our reasonable opinion, continuing would pose a risk to the health or safety of our staff, the Client, or third parties. This includes, but is not limited to, unsafe access, aggressive behaviour, or the presence of hazardous materials.
The Client must not request our staff to lift, carry, or move items that are excessively heavy or unsafe, or to perform tasks that are outside normal removal activities or require specialised equipment or training.
16. Data Protection and Privacy
We will use the personal information provided by the Client only for the purpose of administering bookings, delivering the Services, and handling payments and customer service. We will keep such information secure and will not sell it to third parties.
We may share personal information with our staff or contractors where necessary to carry out the Services, and with third parties where required by law or for the prevention and detection of fraud.
17. Variation of Terms
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract. Any variation of these Terms and Conditions will only be effective if confirmed by us in writing.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Client and Man with Van Highgate, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with the details set out in the booking confirmation, constitute the entire agreement between the Client and Man with Van Highgate and supersede any prior discussions, correspondence, or understandings relating to the subject matter of the Contract.
